Congratulations on your new Create.com Shared hosting account! You should have received a Welcome Email containing your account-specific instructions. This page exists to provide further information and answer any initial questions you may have about your new hosting account. First, you should ensure your domain is properly configured to load content from your Create.com server. This is done by making sure the nameservers are pointed correctly.
If you purchased a new domain with your account, then your domain will automatically be configured to point to your hosting account, and you will not need to worry about this step. If your new hosting account is for a domain you previously registered with another web host or domain registrar, then you will need to log into the account where your domain is registered and update the nameservers to point to Create.com
Once you login, you will need to locate where in the account the DNS/nameservers are managed. Nameservers are usually found in pairs, look exactly like website URLs, and often begin with the letters "ns."
Once you have located your nameservers, remove any existing ones and replace them with:
Be sure there are no other nameservers set, and then save your new settings. This change can be reflected within a few hours, but it may take up to 48 hours for the domain to fully propagate. Once propagation has completed, your website and email for your domain will all be managed from your Create.com server.
It is very easy to create new emails accounts under your domain from within your cPanel. Once logged into your cPanel, click on Email Accounts within the EMAIL section. On this page, towards the right-hand side click on +CREATE and in the "Username" field enter whatever you would like to use for your new email address. Note that the domain is populated on the right, so you do not need to enter it, only the username you would like to use before the @ symbol. In the Password field you will either choose a password, or cPanel will allow you to automatically generate a secure password to use. You will need this password both to login to webmail, or to configure an email client, such as Outlook or Mac Mail. Make sure to save your password somewhere safe in the meantime.
You can then allocate the amount of space you want to this email account, or set it as Unlimited. Keep in mind that email storage does count towards your total account storage. Once you click +CREATE, your new email account is ready for use. You can immediately log into webmail and send/receive emails.
Webmail & Email Clients
You have two options for managing how you choose to send and receive your email. You can log directly into the server, which is webmail, or you can use a third-party email client such as Outlook, Thunderbird, Mac Mail, etc.
To access webmail, it it first necessary for your domain to be properly pointed and resolving to your Create.com server. You can access webmail with either method below:
Alternately, you could browse to:
Note that in both cases "domain.com" will need to be replaced with your actual domain name. This will remain true for the email client examples provided below as well. You can also log into your cPanel and click the Webmail icon to access your email directly on the server.
You may use any email client that you prefer, connecting via POP3 or IMAP, as the configuration details are all essentially the same. This is true for desktop as well as mobile device clients. You will need to provide some or all of the following information, depending on which email program you use.
Incoming Mail Server / Outgoing Mail Server / Hostname: domain.com
Username: full email address, including @domain.com
Password: the password you used when you created the email account within cPanel
When given the choice, always select the incoming/outgoing server option that uses SSL.
Incoming port: 993
Outgoing port: 465
If you experience any issue with the initial set up of your account, please reach out to our support staff for assistance.